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| 1. |
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| 2. |
How
do we know that dealer profiles
are accurate? |
| 3. |
Is
there a complaints procedure? |
| 4. |
Can
I ask the adjudicators to recommend
a particular dealer? |
| 5. |
Why
should I choose a car from a
Quality Dealer? |
| 6. |
Can
I have any tips about buying
a car? |
| 7. |
Should
I get dealer loan finance rather
than from a bank or building
society? |
| 8. |
What
are the advantages of buying
from a car supermarket? |
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Who
selects the quality dealers? |
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Dealers
are selected by an adjudication
committee led by Ian Watson
who has 40 years experience
in the trade. Adjudicators
may change from time to
time, but they must have
at least 25 years experience.
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How
do we know that dealer profiles
are accurate? |
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Dealers
must undergo a critical
qualification period whereby
their nomination is posted
on our website and other
dealers and customers in
their catchment area can
make comments. We also take
soundings from the likes
of finance and warranty
companies and other trade
sources. Should the adjudicators
have any doubts, an application
can be refused.
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Is
there a complaints procedure? |
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Yes. Should
anyone purchasing a car
from a Quality Dealer feel
they have been unfairly
treated, and provided they
have exhausted other avenues
of complaint, i.e. the dealer
or their local Trading Standards
Department or Citizen’s
Advice Bureau, they can
complain to our adjudicators.
Any Quality
Dealer found to have failed
to meet the standards we
expect will have their Quality
Dealer status terminated
if they do not address a
complaint appropriately.
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Can
I ask the adjudicators to recommend
a particular dealer? |
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No. Any
Quality Dealer should be
able to provide good service
at a reasonable price.
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Why
should I choose a car from a
Quality Dealer? |
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Our dealers
are well established and
should be here tomorrow
if any problems occur with
a recently purchased car.
They have built up their
businesses on repeat customer
sales and by often working
long hours, seven days a
week. We must emphasis that
a Quality Dealer will aim
to achieve a good standard
of service and the following
government statistics should
not apply to them:
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| 1. |
One
in twelve cars has a mileage
discrepancy. |
| 2. |
One
in three cars has a hidden
history. |
| 3. |
One
in seven cars has a different
number plate. |
| 4. |
One
in four cars is owned
by a finance company. |
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Can
I have any tips about buying
a car? |
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Yes. Be
straight forward with the
salesperson and do not give
him or her a hard time and
you will get a better deal.
Do not ask for big discounts,
because the average net
profit is only 2% in the
motor trade. If you do not
like the salesperson, do
not buy the car. Do not
purchase a car without driving
it first and checking the
cost of the insurance. Do
not pay a holding deposit
if you are in any doubt
as it may not be refundable.
If you feel at all pressured,
just walk away.
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Should
I get dealer loan finance rather
than from a bank or building
society? |
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Yes, if
you want less hassle and
providing the rate of interest
being offered is reasonable
for an unsecured personal
loan, as opposed to a secured
personal loan. Therefore,
if you cannot afford it,
you can hand it back without
the lender targeting other
assets that you may have.
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What
are the advantages of buying
from a car supermarket? |
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The
obvious advantage is that
there is a far greater selection
of cars to choose from. Car
supermarkets, however, are
unlike major supermarkets
in that they have very little
purchasing power over their
suppliers and they mainly
purchase their stock from
the same sources – and
at the same prices –
as smaller dealers. The reality
is that, because of their
large overhead costs, and
despite what their adverts
may claim about bargain prices,
many of their cars can be
hugely overpriced. They might
try to sell you extended warranties,
hire purchase agreements,
payment protection and gap
insurance, paintwork and upholstery
protection and even delivery
charges at inflated prices. |
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